> Help and support > Creating cards and boxes
Why am I getting a blank card?
There are a few occasions when you may see a blank card when creating cards in Shooglebox – affecting both the front and back of the card.
For some sites, due to the layout of the page, or perhaps because the website requires users to login to access it, Shooglebox may find it difficult to process the website. Therefore, it won't pull in the content or add a link to the original post on the back of the card.
If you come across examples of this, or any other time when you can't create a card, please let our support team know by clicking here to send an email with details so we can look into it.